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Always Available

Each message is important and must be delivered. IRIS IVDX Cloud will make sure that calls get routed to the device where user is accessible, be it a, GSM phone or landline or a SIP client on the laptop. Iris Cloud comes preloaded with XMPP protocol which is a globally accepted standard for provisioning “Presence based services” that enable the system to redirect calls based on location of the user.

Hotels & Hospitals

Features like malicious call trace or call recording / Check In, Check out / Room status / Call billing solutions that are vital in hospitality industry. IRIS IVDX Cloud suit for hospitality can provide various customizable reports on availability, occupancy & service usage by customers. It seamlessly integrates with hospitality management software and can carry out specialized tasks like trigger of multiple pre-configured SMS messages to predefined destinations on the press of specific keys, on the phone, in the event of an emergency like operation “blue code”.

No Calls are ever Missed

Providing immediate access to customer is paramount. Iris Cloud supports single number access to all users on their official number irrespective of their physical location. XMPP based presence recording service will ensure that calls are automatically routed on the device where user is present or active.

Single Number Access

Single number access is an integral part of the Iris cloud so staff does have toshare their private mobile numbers with clients. This ensures that customer account control is retained within the organization, extremely vital for professions like medical doctors in hospitals & banquet mangers in Hotels.