Features
Rich Telephony Features
❖ Auto Attendant& IVR functions
- Auto Attendant Schedule with configurable multilingual tree support.
- Customizable voice guided formats.
- Multiple Auto Attendants receiving in various ACD modes.
❖ Automatic Route Selection (ARS)
- Day mode Night mode call Interval Settings.
- Customizable Route Selection (priority, session, destination, callee based priority).
- Cost based / Traffic based / Congestion based / shortest route based routing.
- Template Rules for ITSPs and GWs including CAC (call admission control) to ensure QoS.
- Divert to alternate mobile / landline. Multi appearance or single number for multiple destinations as well as SIP clients for mobile devices that work seamlessly over 3G /4G / LTE. Quality of conversation on mobile clients depends on bandwidth, latency & jitter on PLMN.
❖ Call Forwarding
- Busy/No Answer Call Forwarding
- Call Forwarding Schedule
- Unconditional Call Forwarding
❖ Music on Hold & Call Hold. Can support customized messages.
❖ Call Hunting & hunt groups.
❖ Auto detection & line locking.
❖ Call Log, CDR, Billing, User formats for billing, Email of bills and integration for payments. User portal to view bills by period cost or destination.
❖ Call Transfer
- Attended Transfer
- Blind Transfer
- Intercom Transfer
- Transfer to Voicemail
❖ Call Monitoring
- Automatic Monitoring
- Supervising Mode
- Silent Monitoring
- Whisper page
❖ Quality of call monitoring on Phone / Admin / NMS / CDR
❖ Call Park.
- Private park
- Public park
❖ Call Pick Up
- Call Pick Up public
- Call Pick Up specified Group
❖ Call Queue monitoring.
❖ Call back indication.
❖ Redial, Speed dial Abbreviated dial & scheduled dial
❖ Auto Answer
❖ Boss Secretary calling
❖ Call Recording.
- Audio as well conference calls.
- Admin monitored or user defined during the call.
- Specified callers.
- Malicious call trace & record
❖ Call waiting with differentiated RBT