Loggers

Loggers

Active! Voice Logger is an advanced, easy-to-use and reliable Voice Recording system. It enables organizations of any type or size to Capture, Evaluate and Analyze interactions in order to substantially improve productivity and performance in real time, which can make substantial impact on your bottom line like mitigating risk, optimizing processes, increasing customer satisfaction, improving productivity and boosting profitability.

Features

  • Logger is available for Analog & PRI Trunks, configured from 4 Ports to 480 Analog Ports/ 16 PRI.
  • Real Time Monitoring with Complete Call Details like CLI/DNI, Call Duration, Extension No., Trunk No., Agent ID etc.
  • Supported Recording modes
    • On Connect
    • On Ring
    • On DTMF
  • Supported Recording File Formats
    • WAV
    • VOX
    • Mp3
  • Online Listening/ Barge-in is available
  • CLI Based Grouping for storage of Calls can be configured
  • User friendly Call Monitoring Tool with Color Management.
  • Voice Files can be searched on the basis of Date & Time, Call duration, CLI, DNI, Agent ID and Call Duration.
  • Multi User login facility with different level of access rights.
  • Remarks can be entered for any recorded file.
  • Backup restore facility of Calls and Database is available.

Applications

Active! Voice is used to record Audio conversations. It enables reliable recording and retrieval of calls for any future Verification or Dispute Resolution.
It can be used in Call centers, BPO’s, Hospitals, and Banking Sector etc.
Voice Logging is being most widely used in the areas like:

  • Phone calls, sales calls, and transactions within the financial marketplace of Asset & Securities Exchanges.
  • Service calls, verbal wire transfer instructions, personal and business banking calls, and financial transactions with Banks and Credit Unions.
  • Customer Service calls, sales calls, support conversations, for Insurance and Investment Companies.
  • Public and Private phone calls for services and charities.
  • Emergency Communications of civil services such as Police, Fire, and Rescue Groups.
  • Medical and care related phone calls for hospitals, clinics, and doctors.
  • Legal and financial correspondence for attorneys and accountants (including time spent on the phone for billing purposes)