Features
- Active! IVR can be configured from 4 ports to 1500 Ports.
- Supports Multiple Languages, up to 50 simultaneous languages can be configured.
- Supports Multi-Level Call Flow, up to 25 levels can be configured.
- Supports integration with Third-Party Database for Information/ Data retrieval.
- Online Call Monitoring of the Live Calls with details like Channel Status, CLI, Call Duration, DTMF inputs etc.
- Various Actions can be mapped with the DTMF sequence entered by the caller.
- Incoming Calls can be routed to the appropriate Groups according to the DTMF inputs provided by the Caller.
- Offers extensive Detailed/Summary Reports for complete analysis for proactive actions.
- Allows customers to access information and conduct transactions virtually around the clock regardless of their access to computer and internet telephony.
- Answers each & every call with multilingual/multilevel options to the caller on the dialed number.
- Provides user-defined Rule Based Routing wherein it automatically play customer defined options based on the captured CLI or entered by the customer.
- Routes calls to the appropriate ACD Groups according to the selection made e.g. new products, enquiries, technical support etc.
- Allows interaction with any third-party applications and databases to simplify many processes such as information/data retrieval etc.
Applications
Our IVR solution is best suited for the services like:
- Mobile — Pay-As-You-Go account funding; registration; mobile purchases, such as ring tones and logos
- Banking — balance, payments, transfers, transaction history
- Retail & Entertainment — orders, bookings, credit & debit card payments
- Utilities — meter readings
- Travel — ticket booking, flight information, check-in
- Weather forecasts, water, road and ice conditions.