Features
- Operator should be able to book calls on a user friendly format through their PC.
- System generates docket number and supervisor should route the detail to required position
- Possible to obtain status report of last 24 hours & summary report of all pending and cleared calls.
- List of priority subscribers would be queued separately to attract attention of operators/Supervisor.
- Any priority calls when not cleared beyond a specific time limit should initiate a warning indicator to the supervisor/operators.
- Easy to maintain old records and access any record anytime.
- No need to maintain paper sheet as it is paperless.
- Supervisors can review the performance of individual operators
Applications
- Operator stations in Security sensitive enterprises.
- Operator Assisted dialling for senior management in any office.
- Operator assisted dialling in Call centre environments.