A tunnel communication system typically refers to a network infrastructure designed to provide reliable communication within tunnel environments, such as transportation tunnels (e.g., road and rail tunnels), utility tunnels, and mining tunnels. These systems are essential for ensuring safety, operational efficiency, and connectivity in environments where traditional communication methods may not be effective due to the challenging conditions. Dispatcher is the only contact for any Emergency Help Point Telephone during in an emergency, Coral Sahita is a feature rich, convenient & easy to use dispatcher console with a bouquet of rich tools that provide flexibility to manage calls is a pre-requisite of any Emergency Help Point Communication System. Organizations with large volume of calls on single operator or dispatcher needs context sensitive call handling with built in neuro logics to save time of the caller as well as the dispatcher. Coral Sahita provides the much-needed flexible feature rich call handling environment to manage calls effectively. Dispatcher can automatically activate respected CCTV camera when an Emergency Help Point activated.