Always Available

    Each message is important and must be delivered. Iris Cloud will make sure that calls get routed to the device where user is accessible, be it a, GSM phone or landline or a SIP client on the laptop. Iris Cloud comes preloaded with XMPP protocol which is a globally accepted standard for provisioning “Presence based services” that enable the system to
    redirect calls based on location of the user.

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    Distributed Call Center

    Versatile CRM & CTI applications to support inbound / Outbound call centers where agents or receiver of calls could be located anywhere on this planet, Iris CLOUD will ensure that voice & data services reach them as long as they are connected on IP highways. Voice can reach them over different media or protocol including on GSM phones, while tasks or pop up screens can provide data access over laptops via available broadband connections. System can create tasks that can be escalated or delegated across the hierarchy. These tasks can be closed or acted upon via laptops / smartphones / SMS or android applications. Coral CRM suit is so designed that the database of the call center resides in the security of the physical office infrastructure, while agents can log in and work from home or anywhere else. Agent screens that pop up at remote locations work through a firewall that allows safety & security of vital database. CTI suit includes IVR, auto-dialer application & ACD applications. In built Session Border Controller allows network to expand with greater safety and fewer user problems

    No Calls are missed

    Providing immediate access to customer is paramount. Iris Cloud supports single number access to all users on their official number irrespective of their physical location. XMPP based presence recording service will ensure that calls are automatically routed on the device where user is present or active.

    Single No. Access

    Single number access is an integral part of the Iris cloud so staff does have to share their private mobile numbers with clients. This ensures that customer account control is retained within the organization, extremely vital for professions like medical doctors in hospitals & banquet mangers in Hotels.

     

    CNPN

    IVRS

    IVRS stands for Interactive Voice Response System. It’s a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF (dual-tone multi-frequency) tones input via a keypad. IVRS can handle large volumes of calls and assist customers with common issues or queries without the need for a human operator. The system can route calls to appropriate departments or individuals based on the caller’s input. It ensures that customers reach the right person or department quickly. IVRS can be used to conduct surveys, polls, or collect information from customers. It records responses which can be analyzed for business insights. Customers can use IVRS to book, confirm, or cancel appointments. This is common in healthcare, salons, and other service-based industries. 24/7 Availability: IVRS operates round the clock, providing customers with assistance outside of regular business hours.

    This improves customer satisfaction and service efficiency.

    Auto Dialer

    Auto Dialer is an electronic device or software that automatically dials telephone numbers. Once the call is answered, the auto dialer either connects the call to a live person or plays a prerecorded message. Auto dialers are commonly used in various industries for different purposes, including telemarketing, customer service, emergency notifications, and appointment reminders.

    Call Recording

    Call Recording is the process of capturing and storing telephone conversations for various purposes, including quality assurance, training, compliance, and dispute resolution. It involves using hardware or software to record the audio of phone calls, which can then be accessed and analyzed later.