Organization wide system that facilitates Screen sharing, File or Data transfer for enterprise wide collaborative work culture. Emails, Fax servers& Enterprise wide telephony integrated to create one “uniform private & secured network”. Users can receive Fax & Voice mails that can be shared or transferred to other users by click of a button.
Collaboration platforms for integrated voice, video, data, fax & email services on the IP cloud are fast replacing the legacy enterprise communication systems. The traditional voice switching is migrating to SIP, making physical location of the user, irrelevant as long as one is connected on the IP cloud. Within the enterprise premises, optical fiber is fast replacing copper wires that are not only expensive but also have limitations on carrying multiple voice & data services. View more..
Versatile CRM & CTI applications to support inbound / Outbound call centers where agents or receiver of calls could be located anywhere on this planet, Iris CLOUD will ensure that voice & data services reach them as long as they are connected on IP highways. Voice can reach them over different media or protocol including on GSM phones, while tasks or pop up screens can provide data access over laptops via available broadband connections. System can create tasks that can be escalated or delegated across the hierarchy. These tasks can be closed or acted upon via laptops / smartphones / SMS or android applications. Coral CRM suit is so designed that the database of the call center resides in the security of the physical office infrastructure, while agents can log in and work from home or anywhere else. Agent screens that pop up at remote locations work through a firewall that allows safety & security of vital database. CTI suit includes IVR, auto-dialer application & ACD applications. In built Session Border Controller allows network to expand with greater safety and fewer user problems.
Chat & Messaging options customized to create alerts or tasks that can be processed over a work flow & tracked till completion. These alerts or tasks could be created manually or from automated intelligent network management systems. Integrated android based “app” is provided to send alerts and close those tasks from the mobile. Ideal for enterprise wide tasks, Service desks in hospitality industry.
High Definition voice conferencing for each user of the system. Video streaming, multicasting & mixing technologies can be missed to deliver a rich unified communication experience. System functionality can be used to deliver lectures or can be enhanced to support video conference and system will intelligently transmit video of the speaker to all participants with video enabled device. Voice recording of conference calls and forwarding the same to predefined mailbox is a standard feature of this suit. Dynamic conference controls with option to invite, mute or isolate certain participants. Personal Conference Bridge with personal chat room options provides a versatile conferencing tool. System provides for auto-escalation from conference chat room to audio conference. System can be integrated for booking of conference rooms along with solutions to charge for such services. Coral conference suits can integrate IVR solution to announce entry & exit of participants.