Outbound Contact Center Solution
 

Outbound Contact Center Solution

 Active! Dialer is a system of outbound calling that dials number automatically with enhanced features like Real-time monitoring, Reporting of Agents and Campaign, which helps to analyze ongoing activity & updates, which increases the level of productivity, efficiency and effectiveness of a call center.
Outbound predictive/progressive/preview dialing campaigns can be conducted using Active! Dialer. Agents also have the opportunity to preview the call information (including screen-pop information), before the call is dialed.



  •  Active! Dialer can be configured to operate in Predictive, Progressive or Preview Modes.
  • Completely Customizable campaigns to control the Call Center Processes.
  • Automated Restriction on dialing of DNC (Do Not Call) registered numbers.
  • Handles multiple campaigns simultaneously with individual Pace Control.
  • Campaign/ Lead Summary Details on Real Time Application for Online Monitoring.
  • Automatic Time Zone/State-Wise/ Campaign-wise Calling Control.
  • Allows detecting Answering Machine and Voice Detection in the Predictive Dialer Mode.
  • Agent Level Call Back Scheduling is available.
  • Easy Monitoring of Agent’s terminal activity is available through the Real Time Application at Supervisor level.
  • Real-Time Application also provides the following details like:
    • Campaign/Leads Dialing Status & their corresponding graphs.
    • Barge-in, Intrusion and monitoring facility for Supervisors.
    • Dropping of Call facility available.
  • Administrator can assign various Call Back options along with the Call Back Rules.
  • Administration Application provides you to define, customize and configure settings and resources of the Call Center, like:
    • Campaign/Lead/User/Agent Management
    • Schedule Management
    • DNCL Management
    • Disposition Management
    • Supervisor Verification
    • Threshold Colors Management
    • Dialing List Management
    • Time Zone Management
    • External DNC Import facility
  • Client Application provides agents to View, Edit and manage the customer information. It also enables Agent’s to select Manual/Auto dial modes.
  • Client application provides features like:
    • Agent Level Call Disposition
    • Assigning Callbacks to other Agents & Supervisors.
    • Managing Customer & Sales Details.
    • Third Party Verification Details.
    • DNC Maintenance
    • Dial Pad for Manual Dialing
    • Chatting with other Agents and Supervisors.
  • Extensive Detailed/Summary Reports are available with complete analysis of the entire processes, like:
    • Lead wise Reports
    • Agent wise Reports
    • Campaign wise Reports
    • Disposition wise Reports
    • Query based Reports

Coral’s Active! Dialer is best suited solution for Lead Generation, Sales & Marketing, Appointment Setting, Market Research, Surveys, Collections, Customer Service & Helpdesk.

It is a perfect solution for the BPO industry to run efficient processes and provide superior service & productivity.

It enables BPO industry to increase their workforce efficiency, scalability and delivering enhanced customer service.

It helps in lowering operational costs while managing complete agent productivity without compromising on customer interaction, thereby leading to increased business and higher revenues.

It enables BPO’s to integrate with the CRM, ERP and other solutions to become a strategic link in the requirements of its customers, helping call centers to achieve highly profitable interoperability.

It automates routine tasks by providing Dynamic & Real-Time control over the operations including Campaigns, Leads & complete Agent control.

It improves outbound contact center productivity with pacing algorithm which keeps steady stream of calls flowing to the agents.

It allows calling multiple campaigns lists simultaneously thereby insuring maximum penetration of each campaign.

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About Company

The world we live in today demands that business be conducted at the speed of thought. Telecom acts as the backbone for companies wanting a foothold in every corner of the globe. Providing the right combination of products and services and deploying them with professional expertise is imperative to understanding the way technology is constantly evolving.

 

CONTACT US

Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India

E-mail : corporate@coraltele.com

Call Us : +91-120-2595815

Fax : +91-120-2595888