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Active! Dialer is a system of outbound calling that dials number automatically with enhanced features like Real-time monitoring, Reporting of Agents and Campaign, which helps to analyze ongoing activity & updates, which increases the level of productivity, efficiency and effectiveness of a call center.
Outbound predictive/progressive/preview dialing campaigns can be conducted using Active! Dialer. Agents also have the opportunity to preview the call information (including screen-pop information), before the call is dialed.
Coral’s Active! Dialer is best suited solution for Lead Generation, Sales & Marketing, Appointment Setting, Market Research, Surveys, Collections, Customer Service & Helpdesk.
It is a perfect solution for the BPO industry to run efficient processes and provide superior service & productivity.
It enables BPO industry to increase their workforce efficiency, scalability and delivering enhanced customer service.
It helps in lowering operational costs while managing complete agent productivity without compromising on customer interaction, thereby leading to increased business and higher revenues.
It enables BPO’s to integrate with the CRM, ERP and other solutions to become a strategic link in the requirements of its customers, helping call centers to achieve highly profitable interoperability.
It automates routine tasks by providing Dynamic & Real-Time control over the operations including Campaigns, Leads & complete Agent control.
It improves outbound contact center productivity with pacing algorithm which keeps steady stream of calls flowing to the agents.
It allows calling multiple campaigns lists simultaneously thereby insuring maximum penetration of each campaign.
Coral Telecom's efforts being appreciated by the Indian Army's Signal Officer-in-Chief
Coral Telecom has received the "Best Innovator of the year" award from Telecom Centres More...
Coral Telecom has bagged the Nigerian Army ruggedised field exchanges. These exchanges are rugged More...
With coverage of more than 12 technology verticals, Coral Telecom provides complete end-to-end market intelligence solution to its partners and clients.!
Coral Telecom has completed the installation of telecom network including EPABX, PDMUX for Konkan Railway, Navi Mumbai and the system is working satisfactorily at 70 Locations from CBD Belapur to Udpi station since over eight years
It is satisfying that we are using the system from last 2 years after sale service provided by Coral Telecom Limited is satisfactory.
It is to Certify that M/s Coral Telecom Limited has Successfully supplied, installed and Commissioned Server Based IP PBX System Model IRIS at INS Sardar Patel, Porbandar, Gujarat. Work has been carried out as per specification and the performance of the firm is excellent.
This is to certify that M/s Coral Telecom Limited, Baroda has successfully installed and commissioned Digital ISDN/ IP Enabled Coral EPABX System "IRIS IVDX" Presently working at our location "Civil Aerodrome Kandla, Airport Authority of India" satisfactorily since last 10 Years.
This is to certify that M/s Coral Telecom Limited, Baroda have successfully installed and commissioned Digital ISDN/ IP Enabled Coral EPABX System. Presently working at our location Hotel Raajpath, Vadodara satisfactorily, since last 08 years.
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The world we live in today demands that business be conducted at the speed of thought. Telecom acts as the backbone for companies wanting a foothold in every corner of the globe. Providing the right combination of products and services and deploying them with professional expertise is imperative to understanding the way technology is constantly
Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India
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