Loggers
 

Loggers

Active! Voice Logger is an advanced, easy-to-use and reliable Voice Recording system. It enables organizations of any type or size to Capture, Evaluate and Analyze interactions in order to substantially improve productivity and performance in real time, which can make substantial impact on your bottom line like mitigating risk, optimizing processes, increasing customer satisfaction, improving productivity and boosting profitability.



  •  Active! Logger is available for Analog & PRI Trunks, configuration from 4 Ports to 480 Analog Ports/ 16 PRI.
  • Real Time Monitoring With Complete Call Details like CLI/DNI, Call Duration, Extension No., Trunk No., Agent ID etc.
  • Supported Recording modes
    • On Connect
    • On Ring
    • On DTMF
  • Supported Recording File Formats
    • WAV
    • VOX
    • Mp3
  • Online Listening/Barging is available
  • CLI Based Grouping  for storage of Calls can be configured
  • User friendly Call Monitoring Tool with Color Management.
  • Voice Files can be searched on the basis of Date & Time, Call duration, CLI, DNI, Agent ID and Call Duration.
  • Multi User login facility with different level of access rights.
  • Remarks can be entered for any recorded file.
  • Backup, Restore facility of Calls and Database is available.

Active! Voice is used to record Audio conversations. It enables reliable recording and retrieval of calls for any future Verification or Dispute Resolution.

It can used be in multiple sectors like BPO’s, Hospitals, and Banking Sector etc.

Voice Logging is being most widely used in the areas like:

  • Phone calls, sales calls, and transactions within the financial marketplace of Asset & Securities Exchanges.
  • Service calls, verbal wire transfer instructions, personal and business banking calls, and financial transactions with Banks and Credit Unions.
  • Customer Service calls, sales calls, support conversations, for Insurance and Investment Companies.
  • Public and Private phone calls for services and charities.
  • Emergency Communications of civil services such as Police, Fire, and Rescue Groups.
  • Medical and care related phone calls for hospitals, clinics, and doctors.
  • Legal and financial correspondence for attorneys and accountants (including time spent on the phone for billing purposes)

Products & Services

Delivering More Value

+
PAN India Offices
+
Number of Subscriber in Enterprises
+
Defence Force Subscribers
% +
Railway Voice Communication

Our NEWS

View All
 

SOME OF OUR HAPPY CLIENTS

NEWSLETTER SIGNUP

Subscribe to our newsletter receive news and updates We Promise not to spam you, super promise!

GET IN TOUCH

 

About Company

The world we live in today demands that business be conducted at the speed of thought. Telecom acts as the backbone for companies wanting a foothold in every corner of the globe. Providing the right combination of products and services and deploying them with professional expertise is imperative to understanding the way technology is constantly evolving.

 

CONTACT US

Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India

E-mail : corporate@coraltele.com

Call Us : +91-120-2595815

Fax : +91-120-2595888