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Active! IVR is a versatile product, enabling quick development and deployment of IVR solutions. It provides easy access to powerful branching logic, on-line access to 3rd-party applications and database, access to real-time info on the contact center, Text-To-Speech, CTI integration, and massive personalization.
Coral’s Active! IVR allows customers to access information and conduct transactions virtually around the clock regardless of their access to computer and internet telephony.
It answers each & every call with multilingual / multilevel options to the caller on the dialed number.
It provides user defined Rule Based Routing wherein it automatically play customer defined options based on the captured CLI or entered by the customer.
It routes calls to the appropriate ACD Groups according to the selection made e.g. new products, enquiries, technical support etc.
It allows interaction with any third-party applications and databases to simplify many processes such as information/data retrieval etc.
It can provide customer data like Billed/Unbilled Amount, Invoice Details etc. based on the details provide by the customers.
IVR ports can be equivalent to the incoming voice channels to provide non-blocking facility.
Our IVR solution is best suited for the services like:
Coral Telecom's efforts being appreciated by the Indian Army's Signal Officer-in-Chief
Coral Telecom has received the "Best Innovator of the year" award from Telecom Centres More...
Coral Telecom has bagged the Nigerian Army ruggedised field exchanges. These exchanges are rugged More...
With coverage of more than 12 technology verticals, Coral Telecom provides complete end-to-end market intelligence solution to its partners and clients.!
Coral Telecom has completed the installation of telecom network including EPABX, PDMUX for Konkan Railway, Navi Mumbai and the system is working satisfactorily at 70 Locations from CBD Belapur to Udpi station since over eight years
It is satisfying that we are using the system from last 2 years after sale service provided by Coral Telecom Limited is satisfactory.
It is to Certify that M/s Coral Telecom Limited has Successfully supplied, installed and Commissioned Server Based IP PBX System Model IRIS at INS Sardar Patel, Porbandar, Gujarat. Work has been carried out as per specification and the performance of the firm is excellent.
This is to certify that M/s Coral Telecom Limited, Baroda has successfully installed and commissioned Digital ISDN/ IP Enabled Coral EPABX System "IRIS IVDX" Presently working at our location "Civil Aerodrome Kandla, Airport Authority of India" satisfactorily since last 10 Years.
This is to certify that M/s Coral Telecom Limited, Baroda have successfully installed and commissioned Digital ISDN/ IP Enabled Coral EPABX System. Presently working at our location Hotel Raajpath, Vadodara satisfactorily, since last 08 years.
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The world we live in today demands that business be conducted at the speed of thought. Telecom acts as the backbone for companies wanting a foothold in every corner of the globe. Providing the right combination of products and services and deploying them with professional expertise is imperative to understanding the way technology is constantly
Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India
E-mail : firstname.lastname@example.org
Call Us : +91-120-2595815
Fax : +91-120-2595888