Complaint Management System
 

Complaint Management



•    System generate “ticket number” for each complaint booked through IVRS.
•    End user has the option to close if satisfied or alert the supervisor.
•     Supervisors re-assign the complaints, if end user is not satisfied.
•    End user can check status of complaints booked on IVRS.
•    Facility to give score on Quality of service provided.

•    Automate the complaints handling system in the organization.
•    Segregate the complaints department wire and allocate to technicians based on skills.
•    Generate reports and take print out of complaints booked, closed or pending along with customer feedback on QoS.
•    Obtain status of all the complaints assigned to technicians.
•    Easy to create skill based hierarchy of Supervisors & Technicians and link technologies to type of complaint.
•    Technicians can close the complaints through web based utility.
•    Administrator can create various departments and assign required skilled based technicians to those departments or category of complaints.

 

Products & Services

Delivering More Value

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PAN India Offices
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Number of Subscriber in Enterprises
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Defence Force Subscribers
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Railway Voice Communication

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About Company

The world we live in today demands that business be conducted at the speed of thought. Telecom acts as the backbone for companies wanting a foothold in every corner of the globe. Providing the right combination of products and services and deploying them with professional expertise is imperative to understanding the way technology is constantly evolving.

 

CONTACT US

Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India

E-mail : corporate@coraltele.com

Call Us : +91-120-2595815

Fax : +91-120-2595888