Products under this category are based on Computer Telephony Integration. Our, CTI   solutions find enormous applications in Call centers both in-bound and out-bound as well as large corporate houses where automatic distribution of calls (ACD) become essential.

• Completely customisable campaigns with individual pace control
• Real-time supervisory console for Monitoring/ Barge-in/ Intrusion
• Automatic campaign-wise/ time zone/ state-wise, call scheduling
• Call transfers, Barge-in, Intrusion, Coaching, Monitoring on real time.
• Automatic call distribution with intelligent call routing
• DNC (Do Not Call) / Restricted Calling List
• Time zone definitions and dialing preferences
• Lead management with multiple options
• Drop call retrieval as per the dispositions
• Agent level call back scheduling
• Call transfer or conference with outside line for third party verifications

Active! Call (AMS)
Making Every Agent Your Best Agent
Active! Call (AMS) is powerful Management Information Software which is used to monitor and control the Automatic Call Distribution (ACD) of a Call Center. It also provides various reports on historic or real time basis for management analysis.
Features
• Inbound, Outbound or Mixed Mode Solutions programmable as per customer usage.
• Real time monitoring & advanced reporting - reflects the actual online statistical & graphical   information of the call center activities
• Easy-to-use administration module - enables only authorized users to define and modify system   entities.
• Can be integrated with screen pop-ups, CRM, wallboard displays & external ACD call router tools.
• Displays data in several different formats like brief group agents status, call distributions graphs, Queued call details and graphs, groups STI details etc.

Active! VOICE Logger
Voice Recorder. Performance Enhancer.
Active! Voice Logger is an advanced, easy-to-use Multimedia Voice Recording system that allows centralized logging for recordings of the extensions using multimedia card. It enables organizations of any type or size to reliably capture, evaluate and analyze the interactions between the agents and the customer.
Features
• Centralized logging of the call center stations using PC multimedia card
• Real time monitoring with complete call details of the calls being recorded
• Supervisor can customize display reports group-wise, agents-wise or etc.
• Option to customize the recording file names
• Multiple sessions over LAN for the web-based version
• High-level compression of the files to speed-up the listening and mailing of files over internet
• Option of viewing data online or can be scheduled at intervals
• Advanced search options available with more than 10 different options
• Auditing features available for adding remarks for the recorded calls

Active! Office
Desktop Telephony Automation System
Active! Office is a CTI application, for enhanced desktop telephony. It is integrated with the EPBX system to provide features like, incoming CLI popup, dialing functionality, call statistics etc. on extension user's computers. It facilitates the user to dial numbers from a laptop & to write notes during the call which can pop up the next time same callers calls the user.
Features
• Incoming call CLI popup on the computer screen of the user in an office
• Allows personalization of incoming calls by providing names or other identifications
• Dialing service allows to dial numbers in auto or manual modes
• Directory service is maintained as personal or global phone book
• Call log services & statistics maintains the record of dialed, missed & received calls
• Messaging service allows you to send and receive messages between various users of Active! Office   in an office
• Option to add multiple numbers in the dial list, with option to allocate priority for dialing.
• Transfer/hold/dispose/redial options at client application
• Mini-CRM along with Active office allows to track incoming caller information across the enterprise, to   enable enterprise wise access of relevant information.