Versatile CRM & CTI applications to support call centers where agents or receiver of calls could be located anywhere on this planet, Iris CLOUD will ensure that voice & data services reach them as long as they are connected on IP highways. Voice can reach them over different media or protocol including on GSM phones, while tasks or pop up screens can provide data access over laptops via available broadband connections. System can create tasks that can be escalated or delegated across the hierarchy. These tasks can be closed or acted upon via laptops / smartphones / SMS or android applications.
Coral CRM suit is so designed that the database of the call center resides in the security of the physical office infrastructure, while agents can log in and work from home or anywhere else. Agent screens that pop up at remote locations work through a firewall that allows safety & security of vital database. CTI suit includes IVR, auto-dialer application & ACD applications. In built Session Border Controller allows network to expand with greater safety and fewer user problems Less
Ecosystem where nothing remains unattended Chat & Messaging options customized to create alerts or tasks, that can be processed over a work flow & tracked till completion. These alerts or tasks could be created manually or from automated intelligent network management systems.
Coral Telecoms efforts being appreciated by the Indian Army's Signal Officer-in-Chief
Coral Telecom has received the "Best Innovator of the year" award from Telecom Centres More...
Coral Telecom has bagged the Nigerian Army ruggedised field exchanges. These exchanges are rugged More...
With coverage of more than 12 technology verticals, Coral Telecom provides a complete end-to-end market intelligence solution to its partners and clients.!
Coral Telecom has completed the installation Telecom EPABX, PDMUX including software and hardware component at Kokan Railway, Navi Mumbai and EPABX/PDMUX is working satisfactorily at 70 Locations from CBD Belapur to Udpi station
It is satisfying that we are using the system from last 2 years after sale service provided by Coral Telecom Limited is satisfactory
It is Certify that M/s Coral Telecom Limited has Successfully supplied, installed and Commissioned the Server Based IP PBX System Model IRIS at INS Sardar Patel, Porbandar, Gujarat. The work has been carried out as per specification and the performance of the firm is satisfactory.
This is to certify that M/s Coral Telecom Limited, Baroda has successfully installed and commissioned Digital ISDN/ IP Enabled Coral make EPABX System "IRIS IVDX" Presently working at our location "Civil Aerodrome Kandla, Airport Authority of India" with satisfactorily since last 10 Years.
This is to certify that M/s Coral Telecom Limited, Baroda have successfully installed and commissioned Digital ISDN/ IP Enabled Coral make EPABX System. Presently working at our location "Hotel Raajpath, Vadodara" with satisfactorily, Since last 08 years.
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Coral Telecom Limited,E2, Sector 63,Noida - 201 301, UP, India
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