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Inbound Contact Center Solution

Active! AMS is a powerful Management Information Software that is used to monitor the activities of the Automatic Call Distribution (ACD) of a Contact Center and is designed to handle multiple inbound campaigns simultaneously. This software proactively monitors the performance of agents in a call center. It’s not just a reporting tool, but also gives information on a real time basis the activity of the agent’s.

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Inbound Contact Center Solution
Applications Features  

Active! Call (AMS) a powerful Management Information Software that is used to monitor the activities of the Automatic Call Distribution (ACD) of a Call Center and is designed to handle multiple inbound and outbound projects simultaneously.

It is best suited solution for Inbound Call Centers taking care of Customer Service, Helpdesk, and Enquiry Systems etc.

It enables organizations of any type or size to reliably Capture, Evaluate and Analyze activities in order to substantially improve productivity and performance in real time.

It can make substantial impact on your bottom line like mitigating risk, optimizing processes, increasing customer satisfaction, improving productivity and boosting profitability.

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